The future of customer feedback is listening between the lines.

An idea poorly shared becomes an innovation unseen.

Shift from passive empathy to creative exploration.

Strategy isn't a destination; it's a constant recalibration.

Customer-obsession wins you fans, but empowering your value chain builds a lasting legacy.

The best strategies aren’t just planned, they’re lived.

In the chess game of business strategy, the most powerful move could be no move at all.